Frequently Asked Questions
Everything you need to know about your Nucery experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain accessories like earrings cannot be returned.
What materials are used in Nucery products?
We prioritize high-quality, ethically sourced materials including 18k gold vermeil, sterling silver, and premium sustainable fabrics to ensure longevity and comfort.
How do I track my order?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, Nucery ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How should I care for my items?
To maintain the quality of your pieces, avoid contact with perfumes and water. Store them in the provided Nucery pouch when not in use to prevent tarnishing or fabric wear.